Frequently Asked Questions
Everything you need to know about your Kiva Wellness experience.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping may take 10-15 business days depending on the destination.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Please note that for hygiene reasons, some items like intimate apparel may be final sale.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our fashion-forward fits may vary between slim and oversized styles.
Are your materials sustainably sourced?
At Kiva Wellness, we prioritize ethical production. Many of our collections utilize organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.