Returns & Exchanges
At Kiva Wellness, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. If your purchase isn't the perfect fit, our streamlined process ensures a quick and easy exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all clothing tags and hygiene seals remain intact and undamaged.
Ship the Items
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing